Reference

Privacy Policy at bg1111, Explained Plainly

We keep the privacy side simple: what you hand over when you open an account — your mobile number, your bKash, Nagad or Rocket reference, your device ID — is used to run your account, verify wallet payments and keep login safe.

OTP loginWallet references onlyCookie controlsRequests by email

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DATA HANDLING RULES

Cookies, Security and Record Keeping

Four things decide how your data sits with us: what we hold, which cookies run, how a login is checked, and how long records stay. Each one has a fixed rule we follow, and each one is something you can ask us about by email. We do not add extra fields for marketing, and we do not move account data into a third-party list. Here is how the four pieces work in practice.

Data we hold

Your mobile number, wallet name and the bKash, Nagad or Rocket reference you send us — that is the core. We never ask for your wallet PIN or bank password, and you should not send them to anyone.

Cookies

Two kinds run here: a session cookie that keeps you signed in, and a preference cookie that remembers your language and last room. Clear them in your browser whenever you want; the next login needs a fresh OTP.

Login checks

Every login runs through an OTP to your registered mobile number. A new device triggers the code again. Change that number only from inside a signed-in session, so nobody else can redirect your codes.

Keeping records

Account records stay while your account is open, and for a set period after closure where local record-keeping rules apply. Once that period ends, the records are deleted or stripped of anything that identifies you.

POLICY CONTACT DESK

Where to Send a Privacy Request

Reach us on the policy side the same way you reach account help. Email works for anything written — a copy of your records, a correction, a deletion request — and a signed-in request from account settings is logged with a reference number you can quote later. Whichever you pick, send it from the mobile number registered on your account. That is how we confirm the request is really yours before we touch anything.

Privacy email Email our privacy desk with the mobile number on your account and what you need changed. Correction, copy of records, deletion request — say which one. We reply to the number or address you registered with.

Signed-in request Open account settings and use the data request option. The form asks for your registered mobile number and the type of request, then logs a reference you can quote back to us later.

Cookie questions Ask us which cookies run on the lobby and why. Borderline case with a device you share? Tell us and we will explain what the session cookie stores and what clearing it removes.

What We Collect and Why We Ask

bg1111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Here is the short version of where we stand. We collect only what an account needs: the mobile number you register with, your name as it appears on your wallet, the bKash, Nagad or Rocket transaction reference you send us, and basic device data such as

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browser type and IP address. Payment references are matched against your account wallet so a transfer you made is credited to you and not to someone else. That is the whole reason we ask for them. We do not sell your data. We pass it to
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payment partners and service providers only where a transfer or a login check needs it, and only as far as that check goes. Records stay while your account is open, and for a set period after closure where local record-keeping rules apply; after that they are
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deleted or stripped of anything that points back to you. Cookies do a narrow job. Session cookies keep you signed in, and a small set remembers your language and the last page you opened so the lobby comes back the way you left it. Clear them
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from your browser whenever you like; you will simply sign in again with an OTP. Privacy rules are not the same in every country, and we do not pretend otherwise. What we can offer you, and what we have to keep, depends on your local law
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and eligible regions. If those rules shift where you are, this page changes first.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions You Send Us Most

The six questions below come up most often in account help chats, and most of them are shorter to answer than people expect. If yours is not here, email is the simplest route — quote your registered mobile number so we can pull the right account. Access to the site itself still depends on your local law and eligible regions, and that applies to data requests too.

Your mobile number, your name as it appears on your bKash, Nagad or Rocket wallet, and the reference for any transfer you send. Device data such as browser and IP address is recorded automatically when you sign in.

No. We share account data with payment partners and service providers only where a transfer, a login check or a legal duty needs it, and only as far as that single check goes.

Yes. Email the privacy desk from your registered number and ask for a copy of your account records. We confirm it is you first, then send the file to that same number or address.

Send a deletion request by email or from account settings. We close the account, then remove or anonymise the records once the local record-keeping period for that data has run out.

Yes, and it needs to be. That reference is what ties your transfer to your account wallet, so it stays attached while the account is open and through the record-keeping period that follows.

Clear them in your browser settings, or block third-party cookies there. The session cookie that keeps you signed in will drop too, so expect a fresh OTP at your next login.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us Appbg1111 App

Privacy Policy at bg1111, Explained Plainly

Cookies, Security and Record Keeping

Data we hold

Cookies

Login checks

Keeping records

Where to Send a Privacy Request

Privacy Questions You Send Us Most

01 What details do I give when I open an account?

02 Do you sell my details to anyone?

03 Can I get a copy of what you hold?

04 How do I delete my account and the data behind it?

05 Is my bKash or Nagad reference kept on file?

06 How do I stop cookies on the site?

Privacy Policy

Related pages

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