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What Our Terms Cover Before You Join

Open a bg1111 account and these terms are what keep the whole thing predictable — one page covering your login, your bKash, Nagad and Rocket transfers, and how a cricket market settles.

Account and login rulesWallet useBet settlementTerm updates
bg1111 What Our Terms Cover Before You Join
HOW WE HANDLE DATA

Account Records, Cookies and Your Requests

Keeping a terms page honest means keeping the records behind it. We store what an account needs — your name, mobile number, wallet ID, login history and device signature — and use it to spot a duplicate account or a sign-in from a new handset. A session cookie keeps you signed in on your phone between visits; clear it and the session ends. Records stay while the account is open and for the retention period local rules set, then we remove them. Ask what we hold on you, or ask for a correction, through support.

What we keep

Your name, mobile number, wallet ID and date of birth, plus the login and device records tied to them. That set is what lets us match a bKash, Nagad or Rocket transfer to the right person.

Cookies and sessions

One session cookie holds you signed in on your phone browser, a second remembers your language choice. Clear cookies and the session ends, so the next visit asks for your password and an OTP again.

Login security

Your password and OTP are yours alone, and one mobile number carries one account. If a device you do not recognise shows in your login history, change the password and tell support the same day.

Your requests

Ask for a copy of your records, a correction, or account closure from the registered number. We confirm identity first, then act, and we keep transaction records for as long as local bookkeeping rules require.

TALK TO US

Reaching Us About a Terms Question

Questions about a clause go to our Bangladesh support desk, and the faster you give us the reference, the faster we can answer. Message from the mobile number registered on your account, say which section you are asking about, and attach the wallet message if money is involved. We reply in the same thread so you keep one record of the exchange. Anything about a closed account or a held transfer is handled by the same team, not a separate queue.

Live chat Signed in? Open the chat panel from your account menu and paste the transaction reference. It is the quickest route for a held bKash, Nagad or Rocket transfer, since we read the wallet log while we talk.
Written requests Longer matters — a clause you want explained, or a request to close the account — are better in writing. Use the contact form, keep the subject line specific, and we answer to the address on your account.
Wallet proof For any payment dispute, send the confirmation message from bKash, Nagad or Rocket with sender number and amount. That message carries the reference we need to match your transfer against our own record.

Terms Questions We Get Most Often

Most of what people ask about these terms comes down to access, payments and what happens when a rule changes. Below are the six we answer at the support desk again and again, written the way we would say them on chat.

Yes. You tick the acceptance box while registering, and that covers account use, wallet handling and betting rules together. If any part of the wording does not suit you, leave the registration unfinished rather than opening an account you cannot use.

Access depends on local law and eligible regions. If you travel or move, ask support before you log in and place a bet, because some places are not supported and an account opened or used there may be restricted or closed.

New wording lands on this page with a revision mark before it takes effect, and material changes are flagged inside your account notice panel. Carrying on with the account accepts the update; if you disagree, ask us to close it.

Wallet money must come from an account in your own name. A transfer sent from someone else's wallet can be held or returned, and we match the sender number against your registered mobile number before the amount reaches your balance.

Yes. Message support from the registered mobile number and ask for your account data. Once we confirm it is you, we hand over what we hold — registration details, wallet transaction history and login records.

Raise it through support with the reference from your bKash, Nagad or Rocket message. We check the wallet log against our own record, and the published rules of that game or market decide how the bet settles.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.